Divine Dog Groomers turns 5!!!!!
16th June sees us celebrate our 5th Birthday!
What an amazing 5 years we’ve had! We just keep growing by the week from Strength to strength – some days the phone just doesn’t stop ringing! I have to ask myself sometimes – where do all these dogs come from! You, my dear customers, are extremely loyal and we seem to get constantly recommended to new clients from our existing customers – we really do have such loyal customers and for that, I thank you all!
From myself, Claire, Ashleigh, Katie and Hannah we thank you and are so grateful for the opportunity to look after your pets, we understand how important they are and will always do our best by them!
Thank you again and here’s to the next 5 years!!
More surgery …..
Early June I’ll be heading back to the hospital for further surgery…. hopefully this time my arm will be fixed!!! This does, however, mean that I’ll not be Grooming again for 2 – 3 months…. I will be in the salon but will take up my position on reception again!
We love receiving positive reviews, it makes our day and let’s us know that you are happy with our service. The majority of our business comes from recommendations which we love.
The biggest thing that generally upsets me is when people leave us a review or moans about us on social media but doesn’t really state why they were not happy! What did we do wrong? Could we have corrected the issue? WHY do people do this? I’m the most approachable person you could ever meet, I work incredibly hard to keep our reputation and standards high and it truly upsets me when I hear or see things about me and my team.
It doesn’t happen very often but when it does I get very upset that the person making the comments couldn’t pick the phone up, send me an email, come back… why do people do this? How can we improve our service IF we don’t know….. ?
So please, if you are not happy, if we’ve not done something that you wanted – come back, call us, just let me know…. If I’ve paid for a service that I wasn’t happy with I would let the business know.
On a more positive note.. later in the year, we are going to be doing a charity dog wash. This will be in aid of www.doodleaid.com a charity that I work very closely with. I’ll be assisted by the lovely dog trainer Jeni from www.mypetgets.co.uk.
Spaces will be limited, we will also be doing a raffle with some great prizes too.
Keep an eye on the website and Facebook page for further details!
A question we get asked frequently is about dog trainers, We do work very closely with 3 local trainers and with their guidance we have had some big success stories with a few customers that for one reason or another hate being groomed.
All of these trainers use positive reinforcement training for your dog, they cover sessions for dogs of all shapes and sizes, young and old, from all different backgrounds requiring all different needs.
Zoe Webb – http://www.tittletailsbehaviourandtraining.co.uk/
Me and my Dottie completed our puppy training classes with Zoe. We have great fun and I had a very tired puppy at the end of the evening!
I also recently attended a Fear of Fireworks Dog seminar with Zoe and Jeni. These ladies really do know their stuff.
Jeni Pirie – http://www.mypetgets.co.uk/
We are currently working very slowly with Jeni and a gorgeous boy called Leo.
You can follow Leo’s story at www.1dogatatimerescue.org it really is a tear jerker so have your tissues ready. I personally have taken a huge shine to Leo, his confidence is growing n his visits so quickly!
Adam Delderfield – https://www.deldersdogs.com
Adam has been a client of mine for over 3 years now with his Australian Doodles Buddy & Chester so we were super proud of him when he won Battersea Dog Trainer of the year this year – well done Adam
Check out their website and Facebook pages for details of all the services they offer. These guys really are great.
Where Are We
A question I get asked more than nice a week, I’ve been known to get in my car and go find people before now!
We are located on Crownhill Industrial Estate. We are off the H5 Portway. You need to turn into Presley way and we are the third turning on the left, under the archway, follow it all the way to the back to the trees and turn left. Some cars do not recognise MK8 0AJ as our postcode, but it is us!
British Dog Groomers Association
In March this year, I was flattered to be invited to a meeting with the British Dog Groomers Association for an application to go on their committee.
Coming from a corporate background years ago, I knew how to handle myself in a meeting environment, but, to be sitting in a room with Groomers that you looked up to and had total admiration for was something else!
After spending a day with all these fabulous people I was thrilled that they asked me to join.
It’s a very exciting time for me and the team over the next few months.