three best rated 2019
Once again we’ve been awarded THREE BEST RATED PET GROOMER 2019!
This is the forth year in a row we’ve won this award!
Thrilled to bits – THANK YOU XXX
HAPPY NEW YEAR!!!!
HAPPY NEW YEAR!!!
What an incredible year its been for us at the salon again, we had an amazing December and pride ourselves on not letting a single one of our regular customers down. Me and the team finished at 7pm on 23rd December and were totally exhausted, but smiled as we locked the front door knowing we’d sent home all of your dogs looking and smelling amazing for Christmas! Thank you again for your continued support. Most of our new customers come from recommendations from existing customers, which for us is amazing and as a personal thanks from me that you trust us enough to recommend us to all of your friends or even people you meet whilst out dog walking!
2020 will be equally an exciting year for us, we are having our reception area re painted in January to give it a freshen up! Most of you have already commented on the new front door so I no longer have to shout ‘its open’ to anyone arriving ! We are also in the process of launching an online booking system for customers, this is still in the early stages but we will of course keep you updated via the website and Facebook page.
We do have a couple of days when the salon will be closed during January. This is for staff training and refurbishment !
Closures are as follows –
Tuesday 31st December
Wednesday 1st January
Monday 6th January
Tuesday 7th January
Monday 13th January
The rest of the time the salon will be open as normal.
Trust Pilot Reviews
As well as Google & Facebook review, you can now leave us a review on Trustpilot
Follow the link : https://uk.trustpilot.com/evaluate/divinedoggroomers.co.uk
Surgery Update
Thank you to everyone who has asked regarding my surgery. I’m back at work but still am very limited to what i’m able to do.
Thank you to all of those who have sent in your well wishes. It’s greatly appreciated.
Social Media
We love receiving positive reviews, it makes our day and let’s us know that you are happy with our service. The majority of our business comes from recommendations which we love.
The biggest thing that generally upsets me is when people leave us a review or moans about us on social media but doesn’t really state why they were not happy! What did we do wrong? Could we have corrected the issue? WHY do people do this? I’m the most approachable person you could ever meet, I work incredibly hard to keep our reputation and standards high and it truly upsets me when I hear or see things about me and my team.
It doesn’t happen very often but when it does I get very upset that the person making the comments couldn’t pick the phone up, send me an email, come back… why do people do this? How can we improve our service IF we don’t know….. ?
So please, if you are not happy, if we’ve not done something that you wanted – come back, call us, just let me know…. If I’ve paid for a service that I wasn’t happy with I would let the business know.
Dog Trainers
A question we get asked frequently is about dog trainers, We do work very closely with four local trainers and with their guidance we have had some big success stories with a few customers that for one reason or another hate being groomed.
All of these trainers use positive reinforcement training for your dog, they cover sessions for dogs of all shapes and sizes, young and old, from all different backgrounds requiring all different needs.
Jeni Pirie www.mypetgets.co.uk/
Adam Delderfield – https://www.deldersdogs.com
Ellie Haines – https://www.haineshounds.com
Check out their website and Facebook pages for details of all the services they offer. These guys really are great.
Where Are We
A question I get asked more than nice a week, I’ve been known to get in my car and go find people before now!
We are located on Crownhill Industrial Estate. We are off the H5 Portway. You need to turn into Presley way and we are the third turning on the left, under the archway, follow it all the way to the back to the trees and turn left. Some cars do not recognise MK8 0AJ as our postcode, but it is us!
British Dog Groomers Association
In March this year, I was flattered to be invited to a meeting with the British Dog Groomers Association for an application to go on their committee.
Coming from a corporate background years ago, I knew how to handle myself in a meeting environment, but, to be sitting in a room with Groomers that you looked up to and had total admiration for was something else!
After spending a day with all these fabulous people I was thrilled that they asked me to join.
It’s a very exciting time for me and the team over the next few months.
