Trust Pilot Reviews
As well as Google & Facebook review, you can now leave us a review on Trustpilot
Follow the link : https://uk.trustpilot.com/evaluate/divinedoggroomers.co.uk
Surgery Update
Thank you to everyone who has asked regarding my surgery. I’m back at work but still am very limited to what i’m able to do.
Thank you to all of those who have sent in your well wishes. It’s greatly appreciated.
Holidays are coming… !
Please be aware that the diary is already filling up for December.
We are open our normal hours until Monday 9th December when we will then be open every day, with extended opening hours until Monday 23rd December which is our last day until Saturday 28th December, so please do call us to get booked in to avoid disappointment.
We are doing some amazing Spa packages again this year with prices from as little as £4. extra We are also including the amazing Bandana’s from www.baxtersboutique.co.uk
Social Media
We love receiving positive reviews, it makes our day and let’s us know that you are happy with our service. The majority of our business comes from recommendations which we love.
The biggest thing that generally upsets me is when people leave us a review or moans about us on social media but doesn’t really state why they were not happy! What did we do wrong? Could we have corrected the issue? WHY do people do this? I’m the most approachable person you could ever meet, I work incredibly hard to keep our reputation and standards high and it truly upsets me when I hear or see things about me and my team.
It doesn’t happen very often but when it does I get very upset that the person making the comments couldn’t pick the phone up, send me an email, come back… why do people do this? How can we improve our service IF we don’t know….. ?
So please, if you are not happy, if we’ve not done something that you wanted – come back, call us, just let me know…. If I’ve paid for a service that I wasn’t happy with I would let the business know.
Dog Trainers
A question we get asked frequently is about dog trainers, We do work very closely with four local trainers and with their guidance we have had some big success stories with a few customers that for one reason or another hate being groomed.
All of these trainers use positive reinforcement training for your dog, they cover sessions for dogs of all shapes and sizes, young and old, from all different backgrounds requiring all different needs.
Zoe Webb – http://www.tittletailsbehaviourandtraining.co.uk/
Jeni Pirie www.mypetgets.co.uk/
Adam Delderfield – https://www.deldersdogs.com
Ellie Haines – https://www.haineshounds.com
Check out their website and Facebook pages for details of all the services they offer. These guys really are great.
Where Are We
A question I get asked more than nice a week, I’ve been known to get in my car and go find people before now!
We are located on Crownhill Industrial Estate. We are off the H5 Portway. You need to turn into Presley way and we are the third turning on the left, under the archway, follow it all the way to the back to the trees and turn left. Some cars do not recognise MK8 0AJ as our postcode, but it is us!
British Dog Groomers Association
In March this year, I was flattered to be invited to a meeting with the British Dog Groomers Association for an application to go on their committee.
Coming from a corporate background years ago, I knew how to handle myself in a meeting environment, but, to be sitting in a room with Groomers that you looked up to and had total admiration for was something else!
After spending a day with all these fabulous people I was thrilled that they asked me to join.
It’s a very exciting time for me and the team over the next few months.
